Policies

Policies

Please read and be aware of the following information: 

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PLEASE PROVIDE A MACHINE SYMPTOM WITH EACH BOARD SENT.  THIS WILL GREATLY AID IN TROUBLESHOOTING, ESPECIALLY IF YOU HAVE AN INTERMITTENT ISSUE. 

15% DISCOUNT IS AVAILABLE TO WELDER REPAIR FACILITIES AND WELDING SUPPLIERS. DOCUMENTATION IS REQUIRED FOR THIS DISCOUNT.

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Some manufacturers are referenced to different sections.  Please note the following:

Airco = ESAB * Century = Solar * Cobramatic = MK Products * Cyclomatic = Powcon  
Heath = ESAB * L-tec = ESAB * Linde = ESAB * Union Carbide = ESAB

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**For Miller Electric Trailblazer, Legend power boards, the screw-in capacitors are external to the pcb and not covered as part of the repair.  We will test them but faulty ones will need to be purchased new from the manufacturer.

CODES:

P/C
parts component checked only due to lack of technical information or board test available;

ESTIMATE
evaluation required to determine if repairable; include make / model / serial # and a symptom when you send the board in

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Pricing Subject To Change

Repair pricing may need adjusting.  For example, price of parts, re-work on an attempted repair prior to us receiving the board, etc. 

Customers will be notified if there is a change in their repair price.

Repair pricing does not include shipping or handling fees.  Handling fee of $ 5.00 applies to all orders.  Refer to the Doing Business section of this website.

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PRICING IS FLAT-RATE; WE DO NOT TEST BOARDS PRIOR TO REPAIR TO DETERMINE IF THEY ARE WORKING OR NOT.  If we do not find a problem with your board, the regular repair charge still exists.  When possible, we may suggest item(s) to check in the machine but we do not claim to be machine troubleshooting experts.

For this reason, we ask that you ALWAYS provide a machine symptom, especially if you experience intermittent problems.  We recommend checking with the manufacturer or an authorized repair facility for troubleshooting expertise if you are unsure of a board problem prior to sending in boards.

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There is no repair charge for any item(s) deemed “Not Repairable” which means the pcb could be damaged beyond repair, will not test properly, or parts become unavailable. 

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Customers may be responsible for return shipping on items not approved or items sent in without prior authorization that are not repairable.

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Warranty is 6 months from the date of invoice.

If you have any scrap, repairable boards that are currently on our repair price list and are looking to get rid of them, give us a call or e-mail our Sales Department with your assembly #’s and we will check against our current inventory.  If we can use them, a discount could be available on your next order.