{"id":70,"date":"2023-02-12T03:13:06","date_gmt":"2023-02-12T03:13:06","guid":{"rendered":"https:\/\/innovatcorp.com\/?page_id=70"},"modified":"2023-08-18T20:41:37","modified_gmt":"2023-08-18T20:41:37","slug":"doing-business-policies","status":"publish","type":"page","link":"https:\/\/innovatcorp.com\/doing-business-policies\/","title":{"rendered":"Doing Business Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"70\" class=\"elementor elementor-70\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7608ef3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7608ef3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ad152f\" data-id=\"1ad152f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-018dd4d elementor-widget elementor-widget-heading\" data-id=\"018dd4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">DOING BUSINESS POLICIES<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf4aee8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf4aee8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fe3062b\" data-id=\"fe3062b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ea4765 elementor-widget elementor-widget-text-editor\" data-id=\"1ea4765\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: center;\"><span style=\"color: #fff799;\"><strong>SCRAP BOARDS (REPAIRABLE ONLY):<\/strong><\/span><br \/>If you have any scrap, repairable boards that are on our current price list and are looking to get rid of them, give us a call at 800-626-1887 or e-mail our Sales Department with the assembly #&#8217;s you have.\u00a0 We will check our inventory and if we can use them, you will be eligible for a discount on your next order.<\/p><p style=\"text-align: center;\"><span style=\"color: #fff799;\"><strong>PURCHASE ORDERS:<br \/><\/strong><\/span>Purchase Orders are required for open accounts.<\/p><p style=\"text-align: center;\">If an official Purchase Order # is not required by your company, a name and date or a reference # will suffice for our billing purposes.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><span style=\"color: #fff799;\"><strong>APPROVALS:<\/strong><\/span><br \/>If your account is in order and your paperwork says &#8220;Repair&#8221; and no pricing is listed, we will assume you have been quoted or found your repair price on our web-site. \u00a0If you need a quote prior to repair, you must make a request on your paperwork; i.e <span style=\"color: #fff799;\">&#8220;Please Estimate&#8221;<\/span><\/p><p style=\"text-align: center;\">To avoid delays, please provide proper contact information on purchase orders or packing slips.\u00a0 Special requests such as Rush, Warranty, Estimate, or special shipping must be notated.\u00a0 &#8220;ASAP&#8221; does not constitute an Emergency\u00a0Rush Repair, which has an extra charge.<\/p><p style=\"text-align: center;\"><span style=\"color: #01f507;\">To help aid in our troubleshooting, please include symptom\/problem encountered with your machine, especially if you have an intermittent issue.<\/span><\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><span style=\"color: #fff799;\"><strong>REPAIR PRICING:<br \/><\/strong><\/span>P.C. Boards currently on our price list are\u00a0<span style=\"color: #01f507;\">not<\/span>\u00a0evaluated prior to repair.<\/p><p style=\"text-align: center;\">Pricing is\u00a0<span style=\"color: #fffc05;\">flat-rate<\/span>, even if there is &#8220;no problem found.&#8221;<\/p><p style=\"text-align: center;\">In the event that a quoted item cannot be repaired (i.e. parts availability, damage to board, not passing test, etc.), there will be\u00a0<span style=\"color: #fffc05;\">no charge.<\/span><\/p><p style=\"text-align: center;\">Items not repaired or not repairable are returned to customer unless we receive permission to keep them.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\">Not every p.c. board \/ unit we see can be tested.\u00a0 They are labeled as\u00a0<span style=\"color: #01f507;\">P\/C<\/span>\u00a0on our\u00a0<a href=\"\/p-c-board-repair-price-list\/\"><span style=\"text-decoration: underline;\">P.C. Board\u00a0Repair Price List\u00a0.<\/span><\/a>\u00a0\u00a0All components are thoroughly checked.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><span style=\"color: #fff799;\"><strong>CLEANING:<br \/><\/strong><\/span>Prior to most repairs, boards go through a cleaning and drying process. \u00a0This process is not intended to make boards look new. \u00a0We do not subject boards \/ units to excessive water or detergents.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><strong><span style=\"color: #fff799;\">TECHNICAL SUGGESTIONS:<\/span><br \/><\/strong>On occasion, our technicians may request that certain machine items be checked based on their findings during repairs. These are\u00a0<span style=\"color: #01f507;\">suggestions<\/span>\u00a0derived from the technical documentation. \u00a0Our main business is not machine repair and we make no claims or accept any liability if our suggestions are inaccurate. \u00a0Our suggestions are to make sure possible external issues are resolved before re-installing a repaired \/ working p.c. board.<\/p><p style=\"text-align: center;\"><span style=\"color: #fff799;\"><strong>TECHNICAL SUPPORT:<br \/><\/strong><\/span>Innovat Corporation does not offer Technical Support for machines. \u00a0Based on our findings during p.c. board repair troubleshooting, our technicians may suggest external machine items to check that could have been a\u00a0possible cause\u00a0for the p.c. board failure. \u00a0We recommend contacting the manufacturer of your machine or an authorized repair facility for assistance in machine troubleshooting.<\/p><h4 style=\"text-align: center;\"><span style=\"color: #fffc05;\">Warranty Policy<\/span><\/h4><p style=\"text-align: center;\"><span style=\"color: #fffc05;\"><strong>REPAIRED P.C. BOARDS:<br \/><\/strong><\/span>Warranty is covered for a period of\u00a0<span style=\"color: #01f507;\">6 months from date\u00a0of invoice<\/span>\u00a0unless otherwise specified.<\/p><p style=\"text-align: center;\">All p.c. boards listed on our repair price list, not labled\u00a0<span style=\"color: #01f507;\">P\/C<\/span>,\u00a0are tested to the best of our ability by checking and testing modes, functions, and other operations for proper output as thorough as possible by our custom made test fixtures built to simulate the board&#8217;s operations in your machine.<\/p><p style=\"text-align: center;\">All p.c. boards labeled\u00a0<span style=\"color: #01f507;\">P\/C<\/span>\u00a0are not fully testable, therefore we check \/ test\u00a0 components to the best of our ability and replace parts as needed.\u00a0 These boards are given a warranty unless you are notified otherwise prior to a repair.<\/p><p style=\"text-align: center;\"><span style=\"color: #fff799;\">To avoid a possible warranty situation, please provide a machine symptom when sending in your board for repair, especially if you have an intermittent issue.<\/span><\/p><p style=\"text-align: center;\">Warranty may\u00a0<span style=\"color: #01f507;\">not<\/span>\u00a0cover failures due to equipment problems, electrical surges, spikes, exceeding duty cycle, environmental conditions, misuse,\u00a0neglect, or any problem\u00a0determined to be external to the board itself.<\/p><p style=\"text-align: center;\">Warranty does\u00a0<span style=\"color: #01f507;\">not<\/span>\u00a0cover boards that\u00a0have been stocked and never used until after the warranty has expired.<\/p><p style=\"text-align: center;\">For this reason, It is recommended that all repaired items be installed and tested as soon as possible.<\/p><p style=\"text-align: center;\"><strong><span style=\"color: #fff799;\">WARRANTY RETURN PROCEDURE:<\/span><br \/><\/strong>To be considered for a possible warranty, e-mail our technical department\u00a0<a href=\"mailto:techman@innovatcorp.com\">techman@innovatcorp.com<\/a>\u00a0with the following information:<\/p><p style=\"text-align: center;\"><span style=\"color: #fff799;\">1. original symptom<\/span><br \/><span style=\"color: #fff799;\">2. symptom after installing repaired pcb<\/span><br \/><span style=\"color: #fff799;\">3. list any checks, tests conducted<\/span><\/p><p style=\"text-align: center;\">A technician will get back to you after reviewing your information.<\/p><p style=\"text-align: center;\">You may also call Customer Service at 800-626-1887 and will be instructed to give the above information also.<\/p><p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><span style=\"color: #fff799; text-decoration: underline;\">Tampering with board prior to returning for a warranty evaluation may void the warranty.<\/span><\/span><\/p><p style=\"text-align: center;\">If it is determined that a repaired pcb needs to come back for a Warranty Evaluation, customer pays shipping to Innovat Corporation.\u00a0 Innovat Corporation will then pay return shipping if the board is covered under warranty.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><strong><span style=\"color: #01f507;\">Repaired Welders &amp; Machines:<\/span><br \/><\/strong>Innovat Corporation warrants parts replaced should they fail under normal operating conditions as stated above,\u00a0and labor only for a period of 30 days.<\/p><p style=\"text-align: center;\">Whenever possible, machines are load tested and \/ or weld tested in our facility.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2c992f9\" data-id=\"2c992f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ceeb87 elementor-widget elementor-widget-text-editor\" data-id=\"0ceeb87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong><span style=\"color: #fffd99;\">TERMS:<\/span><\/strong><br \/>Payment terms are &#8220;Net 30 days&#8221; on open accounts.\u00a0 Any other terms must be agreed upon by Innovat Corporation.\u00a0 Open accounts may be terminated for past due accounts.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><span style=\"color: #fffd99;\"><strong>PAYMENT OPTIONS:<br \/><\/strong><\/span>American Express, Discover, Mastercard, \u00a0Visa \u00a0accepted.<\/p><p style=\"text-align: center;\">Electronic Funds Transfer (EFT) \/ ACH accepted.<\/p><p style=\"text-align: center;\">If you prefer to pre-pay with a check or money order,\u00a0 add $ 20 to cover Shipping &amp; Handling.<\/p><p style=\"text-align: center;\">New Customers (Businesses) may apply for an open account after your first order.<\/p><p style=\"text-align: center;\">International Customers terms are credit card or ACH \/ EFT.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><span style=\"color: #fffd99;\"><strong>RETURNED CHECKS:<br \/><\/strong><\/span>There is a $30.00 charge on returned checks.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><span style=\"color: #fffd99;\"><strong>COLLECTIONS:<\/strong><\/span><\/p><p style=\"text-align: center;\">Any account sent to a third party collection agency is responsible for all collection fees.\u00a0 Open account will be terminated.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><span style=\"color: #fffd99;\"><strong>HANDLING FEES:<br \/><\/strong><\/span>Handling fee of <span style=\"color: #00fb05;\">$5.00<\/span> will apply to each order, not each item.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><span style=\"color: #fffd99;\"><strong>SHIPPING:<br \/><\/strong><\/span>Customer pays shipping to and from Innovat Corporation.<\/p><p style=\"text-align: center;\">* * *<\/p><p style=\"text-align: center;\"><strong><span style=\"color: #fffd99;\">INSURANCE:<\/span><\/strong><br \/><span style=\"color: #00fb05;\">Innovat Corporation is not responsible for any damages or lost items incurred by any freight service.\u00a0 Our invoices are expected to be paid for work incurred.\u00a0 You might consider insuring your packages for full replacement and repair charge.<\/span><\/p><p style=\"text-align: center;\">If you do\u00a0<span style=\"color: #00fb05;\">NOT<\/span>\u00a0want any insurance on shipping or you have a specific amount you want to insure, you must notate on your paperwork \/ packing slip, e-mail, etc.<\/p><p style=\"text-align: center;\">Otherwise, we will use our discretion; we typically insure invoices over $ 500 for the invoice amount and \/ or we may insure repaired items that are known to be obsolete.<\/p><p style=\"text-align: center;\"><span style=\"color: #fffd99;\">Innovat Corporation reserves the right to do or not do business with any individual or business.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DOING BUSINESS POLICIES SCRAP BOARDS (REPAIRABLE ONLY): If you have any scrap, repairable boards that are on our current price list and are looking to get rid of them, give us a call at 800-626-1887 or e-mail our Sales Department with the assembly #&#8217;s you have.\u00a0 We will check our inventory and if we can &#8230; <a title=\"Doing Business Policies\" class=\"read-more\" href=\"https:\/\/innovatcorp.com\/doing-business-policies\/\" aria-label=\"Read more about Doing Business Policies\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/innovatcorp.com\/wp-json\/wp\/v2\/pages\/70"}],"collection":[{"href":"https:\/\/innovatcorp.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/innovatcorp.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/innovatcorp.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/innovatcorp.com\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":12,"href":"https:\/\/innovatcorp.com\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"predecessor-version":[{"id":508,"href":"https:\/\/innovatcorp.com\/wp-json\/wp\/v2\/pages\/70\/revisions\/508"}],"wp:attachment":[{"href":"https:\/\/innovatcorp.com\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}